01.The short version
A full refund if we never start your generation, if generation fails and we cannot deliver, or if you were charged twice. No refund once your full collection has been generated and delivered, because the work is already done and the files cannot be returned to stock. If something is wrong with what you received, tell us within 14 days of delivery and we will regenerate it or refund it.
02.Before generation starts
You can cancel for a full refund at any time before payment settles and generation begins. Because generation can start seconds after the payment provider confirms settlement, email us immediately at vowscent@163.com with your order reference. If the job has already been queued we will tell you straight away and stop it wherever it is technically possible to do so.
03.If we fail to deliver
If a technical fault on our side means we cannot produce your collection, you choose: a full refund, or a re-run of the generation at no cost. A re-run does not count as a second purchase and is not charged again. If only part of the collection arrives, we first try to complete it; if we cannot complete it within a reasonable time, we refund the full amount you paid.
04.After delivery
Once every portrait in your order has been generated and is available in your private gallery, the purchase is complete and the sale is final. This is a made-to-order digital product: the files exist only for you and cannot be resold, so we cannot refund them simply because you changed your mind. Nothing on this page removes a right you hold under mandatory consumer law where you live.
05.AI results and what counts as a fault
AI portraits are not photographs. Faces, hands, backgrounds, fabric and lighting can differ from what you imagined, and we cannot promise that a result resembles you exactly. Aesthetic disappointment is not by itself a defect.
A refund or a free re-run applies when the result is objectively unusable — for example a corrupted or blank image, the wrong style, the wrong number of portraits, the wrong photo mode, or a generation that ignores the reference photos entirely.
06.Duplicate and unrecognised charges
If you were charged twice for one order, charged after a cancellation, or you do not recognise a charge at all, contact us before opening a dispute with your bank — a chargeback usually freezes the order and the gallery while it is reviewed. Charges appear on your statement under the name of our payment provider, Paddle. Verified duplicates are refunded in full.
07.How to request a refund
Email vowscent@163.com from the address used at checkout. Include the full order reference and one line describing the problem; if the issue is visual, point to the specific portrait. We reply within 2 business days.
Approved refunds are returned to the original payment method by our payment provider, usually within 5–10 business days. Your bank may take longer to display it, and we cannot speed that up from our side.
08.Your statutory right to withdraw
Any cancellation or withdrawal rights required by the consumer law where you live remain available. Contact us before generation starts if you wish to cancel.
Placing an order does not by itself waive a statutory withdrawal right. Any exception for immediate digital delivery applies only when the legally required consent, acknowledgement and other conditions have been met. Your rights concerning faulty, misdescribed or undelivered products remain unaffected.
09.Currency, tax and chargebacks
Prices are shown in US dollars and include applicable taxes; the tax breakdown is displayed before you pay. Refunds are issued in the original currency and for the original amount. Exchange-rate differences, foreign-transaction fees and bank charges set by your own provider are outside our control and are not reimbursed by us.
10.Contact
Vowscent is operated by Yang Yaohui, an individual seller. Write to vowscent@163.com with your order reference and we will answer every refund question within 2 business days. If you are not satisfied with our answer, you may use the dispute process offered by our payment provider, or the consumer-protection body in your country of residence.